COLLECTION CLOTHING (NON CUSTOM ITEMS)
If you are not 100% satisfied with your purchase please return to Marcello Bergamo within 30 days of receipt in ‘as new’ condition for a refund, or a like for like exchange.
Returns and exchanges are only accepted for products purchased directly from Marcello Bergamo Australia.
1. All returns should be returned in ‘as new’ condition, both unwashed and unworn with original tags still attached.
2. Items purchased online can be returned for refund via post
3. Shipping costs will not be refunded
CHANGE OF MIND
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products; subject to the following conditions
1. Items must be returned with 30 days of receipt, together with proof of purchase.
2. Items must be unworn, unwashed and unused, with all original tags and labels attached.
3. Sale items are not eligible for a refund
We strive to produce the highest quality garments however if you believe a garment is faulty please identify the fault to us via email (address listed below) within 30 days of receipt and we will process your claim. Upon acceptance of your claim we will require you to return the garment and we will issue a replacement or refund. If you have not worn the garment, garment must be returned in ‘as new’ condition, unwashed and unworn with original tags still attached. If you have worn the garment, garment must be washed prior to return to us.
Exchanges will only be made on a like for like basis, meaning a different size or colour of the same product and you can only return the item to the country of purchase. .
Our address for returned products is as follows;
104/48 Pakington Street
KEW VIC 3101